Here are the first 3 videos in our new series “Behind the Scenes at Arabian Nights” that you may have missed this past week. Enjoy!
V.1: Devin demonstrating Roman Riding
V.2 : Draft Horse Born Free
V.3: Melody & Confetti show us a trick
Love what you saw? Subscribe to the “Arabian Nights FL” YouTube Channel to easily stay up to date with all of our new videos!
We know this week’s blog was supposed to be about our heroic server but have no fear – that will be next week’s blog topic. On to Melissa! Melissa Royce has been the Director of Human Resources for the past two years – keeping everyone in line and updated is no easy job! Let’s hear how Melissa does it all….
Right before coming to Arabian Nights Melissa was MOD (Manager on Duty) for City Walk, a tough job as you can imagine! Thankfully, she knew an employee here who referred her to Arabian Nights. This isn’t the first time Melissa has been in an HR position for a dinner attraction but we dare say we are her favorite.
Time my day started: Everyday before 6:00a.m. that’s when the kids start leaving for school and they wake me up!
I got into work today around: I would say this is a Monday-Friday 9-5 kinda thing.
First thing I do when I get here is: I always go check the mail box from the night before to make sure there have not been any accidents…..
My “Lunch of Champions”: On most days I have lunch with my “lunch buddies” in the Skybox while we watch the riders practice. (Another perk of working here!) It mostly contains grease and a lot of something fried. We tell ourselves we are going to start walking during lunch but that has yet to happen……
Highlights of my day: With HR you never can tell what the day may hold. Some days are just your normal paper mover days but other days it is a non-stop, never ending dealing with employees issues till you drop thing..
My day usually ends around: I will head out around 5:00p.m. but after making my way out it is more like 5:30 or 6:00-ish.
After work I usually: Call the kids on my way home to make sure the house is still standing..
My favorite part of working here is: THE PEOPLE! (Aww shucks)
Signing of thoughts/comments: I don’t get a lot of contact with our guests.. in the HR world your guests are the people working here and I love each of them in their own ways. Some are a little more “needy” than others but they are each so different and bring such a special blend to our team it is a joy to be a part of such a unique mix of people.
Couldn’t have said it better myself Melissa! Hope you enjoyed getting to know more about our Director of Human Resources as well as all of our other Day in the Life of employees. Remember next week we’ll talk to our life-saving server so be sure to check back with us then!
** More pictures to come for this blog.
Heather has been an integral part of our Reservations team since May 2009. Through her continued dedication to customer service and guest satisfaction she became Reservations Supervisor in August 2010. I think we can all agree that having a caring and efficient Reservations department is a key element in any good attraction. Let’s hear more about Heather and how she achieves this….
Before Arabian Nights, Heather ran the office-side of her father’s home remodeling company. After having her son, she became a stay at home mom for two years then started working again as a pool side server at a few local resorts. Looking for something more stable, Heather stumbled upon our listing and thought it would be a great place to work while in school for Early Childhood Education. Now she is our Reservations Supervisor and never has a dull day!
Time my day started: 6:00 a.m. I get breakfast and coffee ready for my husband before he heads out for school =)
My “Breakfast of Champions”: Scrambled eggs with turkey bacon usually, or when I’m in a rush – Carnation Instant Breakfast Shake.
I got into work today around: 8:30 a.m.
First thing I do when I get here is: I say hello to anyone who is here (usually just a few of us), log into my e-mail and answer any guest questions, do the phone recording for show times and show counts, and input the internet reservations.
Highlights of my day: My favorite times of the day include morning tickle time with my 5-year old son, watching the horses and performers practice for the show during my lunch break, watching late night TV with my husband (some A&E Pawn Stars or Storage Wars anyone?), and taking our little ninja to Tae-Kwon-Do classes. Really anytime I get with my boys is a highlight for me.
My day usually ends around: 5:00 (as long as my line doesn’t ring)
After work I usually: Make dinner, do homework, and play some sonic racing with my little man. Just be a mommy and a wife.
My favorite part of working here is: My employees, they make me laugh and drive me crazy all in the matter of 8 hours but I love them!
Signing off thoughts/
comments: My life is centered around my family and my success. As long as life keeps them with me I’m here for the ride, no matter how hard it is! We should all strive to better ourselves, and make a goal to teach something new to someone everyday……
That’s some good advice Heather!! We can definitely see you take pride in your job and that home is where the heart is. Check out next week’s blog where you’ll get to meet a heroic server and here the story of how she saved someone’s life!
